Terms of service

Terms of Service

Welcome to Tranquil Co. PH. By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following terms and conditions:

1. General Information:

  • Tranquil Co. PH is a handcrafted home fragrance brand offering soy candles, room & linen sprays, diffusers, and related products.
  • All content, including text, images, and product descriptions, on this website is the property of Tranquil Co. PH unless otherwise stated.

2. Ordering and Payment:

  • By placing an order, you are making an offer to purchase the items in your cart. We reserve the right to accept or reject orders.
  • All payments must be completed in full before shipment. We accept major credit/debit cards and other payment methods as indicated at checkout.

3. Pricing and Availability:

  • While we strive to ensure accurate pricing and availability, errors may occur. If a product’s price is listed incorrectly or is unavailable, we will notify you and provide options to proceed with your order.

4. Shipping and Delivery:

  • We aim to process and ship orders as quickly as possible, but shipping times may vary depending on location and availability.
  • Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.
  • We are not responsible for delays caused by the postal service or delivery carrier.

5. No Change of Mind Returns:

  • We do not accept returns or exchanges for change of mind. Please ensure you are happy with your purchase before completing the order.
  • In case your product is defective or damaged upon arrival, please refer to our Return and Refund Policy for instructions.

6. Intellectual Property:

  • All trademarks, logos, and content on our website are the property of Tranquil Co. PH and are protected by copyright laws.
  • You may not use, copy, or distribute any part of our website without written consent.

7. Privacy:

  • We value your privacy. Any personal information collected during the ordering process is used solely for the purpose of processing your order and enhancing your shopping experience. We do not share your information with third parties except as required for order fulfillment.
  • Please review our Privacy Policy for further details.

8. Limitation of Liability:

  • Tranquil Co. PH is not liable for any direct, indirect, or incidental damages arising from the use or inability to use our products or website.
  • We are not responsible for any allergic reactions or adverse effects caused by our products. Please read the product descriptions and ingredient lists before use.

9. Changes to Terms of Service:

  • Tranquil Co. PH reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated date.

By using this website and purchasing from Tranquil Co. PH, you agree to comply with and be bound by these Terms of Service. If you have any questions, feel free to contact us at tranquilco.ph@gmail.com.